Island Getaway Rentals
28 New Orleans Rd, Hilton Head Island, SC 29926, (843) 781-6556, www.islandgetaway.com
More than just a rental company, Island Getaway Rentals has been a pillar of the community for more than 40 years. As the title sponsor of the Hilton Head Island Boys & Girls Club’s annual gala for the past decade, the company has given back in a way that sets them apart. But it’s not the only thing that sets them apart.
“We pride ourselves on our reputation and have established long-lasting relationships with our property owners and guests,” said Todd Brooks, president of Island Getaway Rentals and a member of the Boys & Girls Club board. “We have created an amazing network amongst the local vendors and businesses, and are truly a local, family-run business that you can trust.”
It’s what they do with that network that truly impresses. Across their portfolio of high-end luxury homes and villas in Palmetto Dunes, Sea Pines Resort, Forest Beach and beyond, their team works one-on-one with owners to communicate effectively, handle problems before they happen, and build trust. It’s a deeply personal relationship that carries over to the guests who rent their properties.
“Establishing personal relationships and providing knowledge and guidance about the island and the property they are booking is so important for our guests,” Brooks said. “Our guest retention rate is way above the industry average. There are multitudes of choices on the island, so if you take care of your guests, they will always come back.”
As a third-generation business, Island Getaway Rentals has built its reputation on that simple guiding principle – take care of people. Whether they’re a guest, a property owner, or a neighbor, it’s about making them feel at home.
“When you take pride in what you do and who you are,” Brooks said, “you go above and beyond.”
BeachBum Property Management
4 Roma Court, Hilton Head Island, SC 29928, (843) 247-4814 , www.beachbum-rentals.com
Discover the personalized touch of BeachBum Property Management, your trusted partner in short-term rentals and absentee owner services on stunning Hilton Head Island. As a family-run business led by the dynamic father-daughter team of Jim Brown and Mackenzie Brown, we bring more than 18 years of dedicated service to property owners and guests, along with two decades of Hilton Head Island residence.
As a small company, we pride ourselves on delivering unparalleled personal service to both property owners and guests. When you choose BeachBum, you’re not just another client; you’re part of our extended family. Communication is direct – property owners and guests will always connect with an owner, ensuring a personal touch that sets us apart.
Our fees are budget-friendly, providing a cost-effective alternative to larger rental agencies. Beyond the basics, BeachBum pays meticulous attention to details, ensuring your property not only meets but exceeds expectations as an excellent revenue producer. Moreover, our commitment goes beyond the clock, with 24/7 availability to address your needs promptly.
What truly sets us apart is our dedication to tailoring our services to the unique needs of each property owner. Experience the BeachBum difference – where personalized service meets professional excellence.
Choose us for a customized, worry-free property management experience that aligns seamlessly with your individual requirements.
Oceanside Properties
1000 Main St., Suite 100E, Hilton Head Island, SC 29926, 843.981.0818, mburke@oceansideprop.com, www.oceansidehh.com
At Oceanside Properties, we are dedicated to creating exceptional experiences for both guests and property owners on Hilton Head Island. Our unique approach is reflected in our consistently high ratings, with many of our properties earning five-star reviews from satisfied guests. Providing a memorable guest experience is at the heart of everything we do.
What sets us apart? Our owner-focused mindset and lean operations allow us to offer the lowest management fees on the island – without compromising quality. By leveraging technology and automation, we maintain efficient operations that deliver maximum returns for our owners. We also actively seek owner feedback through anonymous surveys twice a year and maintain transparent communication with monthly updates, ensuring alignment with owner expectations.
Our robust marketing strategy and tactics is another proof point of our innovative thinking. We maximize property exposure through a growing list of online travel agencies, regular social media rotation, and targeted paid advertising – efforts not commonly matched by other property management companies.
Whether you’re a guest looking for a memorable stay or an owner seeking a reliable partner, Oceanside Properties delivers excellence at every step. Discover the difference that a dedicated, tech-savvy, and owner-focused property management team can make!
19 Troon Drive – Beach View
Palmetto Dunes Property Management
5 Trent Jones Lane, Hilton Head Island, SC 29928. Call us at (844) 887-3566, www.palmettodunes.com/property-management
Jamie Delsandro, Director of Property Management for Palmetto Dunes Oceanfront Resort, came into property management with a distinctively experienced background. Working her way up from driving the beverage cart on the championship golf courses of Palmetto Dunes, she has spent 19 years with the resort working in a variety of departments.
As Director of Property Management, she gets to help others discover the beauty of Palmetto Dunes, which has served as a stunning backdrop for her entire career.
9 East Wind – Oceanfront
“Because we are the resort operating as a rental company rather than a stand-alone operation, we are able to extend the best discounts at all of our amenities for our guests and our owners,” she said. “We reserve the best rates at all of our outlets for those renting directly through us in the resort.”
That means that everyone renting through Palmetto Dunes Vacation Rentals gets to sample all the amazing amenities that have set this community apart: Sunbathing on miles of pristine beaches. Fishing and kayaking along the 11-mile lagoon system that travels through the resort. Tennis, pickleball and of course golf. It’s like being given the keys to the kingdom.
Of course, at the heart of this kingdom will be the visitors’ getaway for the week, one of 270 gorgeous properties in the resort community’s rental portfolio.
9 Promontory Ct – Golf & Lagoon View
“We like to think that we have something for everyone,” Delsandro said. “Two-bedroom condos are definitely the majority, but we manage everything from one-bedroom villas to six-bedroom oceanfront homes.”
The sheer variety of options, and the endless possibilities for fun and excitement that Palmetto Dunes offers, are what entice visitors to rent with Delsandro and the rest of the team. But what keeps them coming back is the extra steps Palmetto Dunes takes to ensure every experience is unforgettable.
Delsandro says, “Our noble purpose statement in the resort is ‘We care about our guests and the impact we make on their lives,’ and we truly do everything we can to make sure that every owner and guest walks away from every interaction feeling that way.”
After 19 years at Palmetto Dunes, it’s a way for Delsandro to share her love for the community she’s experienced at every level. “There are no two days that are ever the same working in the vacation rental industry,” she said. “We get to help our guests with making lasting memories with their families, and that is a great feeling.”
Best Nest by Beverly Serral
7 New Orleans Road, Hilton Head Island, SC 29928, (843) 341-3600, www.beverlyserral.com
Whether you are a homeowner putting your property on the rental market or a vacationer traveling here for that getaway you’ve been planning for months, there’s one thing you need from your rental company more than anything else: communication. That’s a major reason that Beach Properties puts such a premium on clear communication, ensuring that both guests and property owners can always reach someone who can help. Organized, efficient and transparent, this is a company that always tells it like it is.
Beyond customer service, their marketing strategy plays a major role in driving bookings. By leveraging SEO and other digital marketing tools, Beach Properties boosts online visibility, helping properties get noticed by the right people.
Their website consistently ranks highly on major search engines like Google and Bing, drawing in over 3.8 million page views each year. This is one prong in a diverse approach to advertising, backed by a $1.2 million annual budget, that translates into more property views, more bookings, and increased revenue for owners.
Property maintenance is another key focus. Strong partnerships with qualified vendors ensure that repairs, upgrades, and renovations are handled efficiently and at fair prices. Whether it’s a small fix or a major remodel, Beach Properties coordinates the right professionals to get the job done.
This commitment to service and results has earned Beach Properties of Hilton Head the title of Best Vacation Rental Company for 15 consecutive years, as voted by readers of The Island Packet in the annual Best of the Lowcountry awards.
Sunset Rentals
21 New Orleans Rd, Hilton Head Island, SC 29928, (843) 785-676, www.sunsetrentals.com
When you’re searching for a vacation rental company to manage your home, it’s important to approach the task with a healthy dose of curiosity. Yes, a company might have advanced high-tech algorithms that manage your property’s revenue streams, powered by cutting-edge AI. While that’s impressive, the real value is knowing that someone will be there to answer your call, even in the middle of the night, should you have an issue.
Other companies might boast a vast portfolio of luxurious properties, which is fantastic, but ultimately, it’s the one property that matters most to you – the one you’ve invested in – that should help guide your decision.
What you really want is a company that is always there when you need them, ready to tackle any situation or unexpected challenge. You need a company that uses technology not as a substitute for personal service, but to enhance the expertise and care of dedicated human professionals. That’s the partnership that ensures your property is in the best hands.
If those are your criteria, which they should be, you might want to look at how they’re doing things just a little bit differently at Sunset Rentals.
“I think one of the areas where we excel is that our team takes a lot of pride in the service we give to our individual homeowners,” said Suzanne Notartomaso, business development manager with Sunset Rentals. “We have a small, local, hands-on team who takes the time to get into each property and really learn the nuances.”
That hands-on approach lets the team at Sunset Rentals deliver a more personalized experience for homeowners, working together with them to maximize revenue and minimize disruptions and hassles. “Not every owner has the same wants or needs, and we understand that,” Notartomaso said. “A lot of larger companies simply aren’t set up to customize their dedicated homeowner services in the way that we are.”
That higher standard of service doesn’t stop with the homeowners who trust their properties to Sunset Rentals.
“We also call each guest before they arrive to ensure that they will have an unforgettable vacation on Hilton Head and will come back again and again,” said Annie Ferguson, general manager. “We’re very interactive with our guests, making sure we’ve handled any special requests and proactively seeking out ways to make their experience better.”
Having worked together in the vacation rental business since 2009, Notartomaso and Ferguson established their rapport early on based on a mutual desire to go above and beyond. Having built a remarkable reputation in a very competitive industry, the two women were able to curate a dream team of fellow vacation rental experts who share their meticulous standards. With Sunset Rentals, they’ve unleashed the full potential of each of employee, folding them into a cadre that has sat atop the industry since 1993.
“It helps the team dynamic to know that we have each other’s backs,” Notartomaso said. “When we started at Sunset Rentals, there were team members who had been there for years and who were absolutely instrumental in keeping it successful. We were lucky enough to bring on some people we’d worked with in the past to help build out the rest of our local staffing needs.”
With the team in place, they’ve established an ethic at Sunset Rentals that demands a higher degree of care. It’s a philosophy that puts the client first, whether they’re a guest or a homeowner, serving them with high-tech solutions while never forgetting the importance of the human interaction.
“We have a user-friendly website that guests and owners love, and we advertise our properties not only on our own website but also on other booking channels including VRBO, Airbnb, Booking.com, and Marriott Home and Villas,” Notartomaso said. “Our goal is not only to help guests find a perfect property, but to guide them to speak with us – with someone local who lives here, works here, and knows the property inside and out. We pride ourselves in our friendly and knowledgeable reservations team that works hard to get to know not just the properties, but the owners as well.”
Sometimes the high-tech solution is the best one. Sometimes it’s not.
“We also have all of our revenue management in-house,” Ferguson said. “It’s not some algorithm out there that’s doing everything. We have a genius revenue manager who knows the properties inside and out, along with a very active marketing and accounting team working in concert to achieve the best results for owners and guests.”
It’s a blend of technology and customer service that hits the sweet spot in what a vacation rental company can offer, and it’s based on the decades of experience represented across their local team. The end goal is simple – offer the kind of unforgettable guest and owner experience that no one else can.
“We’ve seen a lot of changes in our market over the years and we’ve kept on top of them to maintain the best standard in guest and owner experience,” Notartomaso said. “That desire for personalized customer service is something that’s not going to go away. Hilton Head Island is a very special market, and we’ve grown our business by understanding it’s unique needs.”
To learn more, visit sunsetrentals.com.
Beach Properties
862 William Hilton Parkway, Hilton Head Island, SC 29928, (800) 671-5155, www.beach-property.com
Whether you are a homeowner putting your property on the rental market or a vacationer traveling here for that getaway you’ve been planning for months, there’s one thing you need from your rental company more than anything else: communication. That’s a major reason that Beach Properties puts such a premium on clear communication, ensuring that both guests and property owners can always reach someone who can help. Organized, efficient and transparent, this is a company that always tells it like it is.
Beyond customer service, their marketing strategy plays a major role in driving bookings. By leveraging SEO and other digital marketing tools, Beach Properties boosts online visibility, helping properties get noticed by the right people.
Their website consistently ranks highly on major search engines like Google and Bing, drawing in over 3.8 million page views each year. This is one prong in a diverse approach to advertising, backed by a $1.2 million annual budget, that translates into more property views, more bookings, and increased revenue for owners.
Property maintenance is another key focus. Strong partnerships with qualified vendors ensure that repairs, upgrades, and renovations are handled efficiently and at fair prices. Whether it’s a small fix or a major remodel, Beach Properties coordinates the right professionals to get the job done.
This commitment to service and results has earned Beach Properties of Hilton Head the title of Best Vacation Rental Company for 15 consecutive years, as voted by readers of The Island Packet in the annual Best of the Lowcountry awards.
Island Time Hilton Head
1 Chamber of Commerce Dr. Suite B, Hilton Head Island, SC 29928, info@islandtimehhi.com, (843) 785-3456, www.islandtimehhi.com
As co-founder of Island Time, Eric Moret never set out to create just another vacation rental company. As one of Publicis Group top managers, the largest advertising firm in the world with offices all over the continent, he had seen the pinnacle of luxury. And it was something he wanted to bring to Hilton Head Island.
Right away, he partnered with two of the biggest names in local vacation rentals – Dru Brown and Bill Haley. Representing decades of experience between them, these two have forgotten more about vacation rentals on Hilton Head than most people will ever know. They were the perfect partners for creating something that elevated the entire experience for owners and renters.
“You have to be different to be successful,” Moret said. “We have a different vision of what a vacation can be, and this entire brand was built with that perspective.”
Now, six years in, Island Time has emerged as not just one of the most successful companies in the Lowcountry, but also one of the most innovative.
“We are very data-driven in everything we do,” Moret said. One of the ways they are using that data is through cutting-edge predictive recommendations powered by artificial intelligence, allowing customers to be offered the ideal property based on what they are looking for.
But being different is more than just utilizing the latest in tech. It’s also a matter of rediscovering the lost art of true white-glove service. With an in-house concierge, available at a moment’s notice and boasting an encyclopedic knowledge of the Lowcountry, they are able to offer everyone the truly personalized experience they deserve.
“We’ve gone further in that by offering the Voyager Club,” Moret said. “We have thousands of members now, and we go out of our way to include something special like flowers or champagne to really help create that unforgettable experience.”
That experience includes a stay at some of the most lavish properties on the island. Two collections launched by the company illustrate the high standards they maintain in selecting properties for their catalogue. The Icône Collection consists entirely of high-end properties from the oceanfront to the fifth row, all of which are either new construction or a recent remodel. The Fairway Collection showcases the majesty of the island’s golf courses, lining greens and fairways with properties that defy description.
The best people, the best properties, and the utmost attention to service. It’s how Island Time has quickly grown to the standard bearer for the industry.
Host & Home
2 Greenwood Dr Building A, Hilton Head Island, SC 29928, 843-929-1538 , info@hosthhi.com, www.hosthhi.com
What makes a vacation rental company truly exceptional? Start with a team of seasoned industry professionals – those who have honed their expertise in five-star resorts, luxury real estate, and high-end property management. Add a relentless commitment to service, a culture that thrives on innovation, and a vision to redefine hospitality.
That’s the foundation of Host & Home, and in just 18 months, the company is already reshaping the vacation rental landscape on Hilton Head Island.
With a rapidly growing portfolio of more than 100 premier properties, Host & Home is proving that success isn’t just about scale. It’s about setting a new standard.
“We’re not just building a company; we’re transforming what luxury vacation rentals should be,” said Alex Husner, chief marketing officer. “By leveraging cutting-edge technology and an intimate understanding of what both guests and homeowners expect, we’re creating an experience that feels seamless, personalized, and truly exceptional.”
That said, it’s more than technology driving this company forward. Host & Home’s greatest asset is its leadership, an elite team of industry veterans with a wealth of experience and an extensive network of best practices.
“We have the resources, expertise, and financial backing that set us apart from a typical local vacation rental company,” said Steven Wood, president and co-owner. “That allows us to deliver a level of service that’s truly next level, both for our homeowners and our guests.”
Perhaps that is the true key to success – doing things differently, setting the bar higher, and delivering an experience that stands apart from the rest. As Host & Home continues to raise the standard, one thing is certain: The best is yet to come.
Coastal Long-Term Rental Company
Offices in Hilton Head and Bluffton, 843-706-7368, Laura@CoastalLTR.com, www.CoastalLTR.com
When you’ve put your trust in a long-term property management company, the last thing you want is to be surprised. And yet those surprises can be all too common – particularly those hidden fees that pop up like daisies. Leasing fees, renewal fees – what happened to peace of mind?
Laura Wuller put one thing first when she bought Coastal Long-Term Rental Company in 2013 – delivering that peace of mind to her clients. A real estate and rental veteran, whose work ethic was forged on the Montana ranch where she was raised, Wuller wanted to create a company built on pillars of honesty and integrity, one that did away with all those nasty surprises.
A Rental Partnership You Can Trust!
“We pride ourselves on having a simple fee structure with no hidden or surprise fees,” she said. “There aren’t any upfront costs for an owner to put their property on our program and, unlike other property management companies, we don’t add a surcharge to our vendor invoices for repairs or services. Our owners appreciate keeping those costs low during this economy and don’t feel nickel-and-dimed.”
Building on her knowledge in short-term rentals and real estate, Wuller has been able to foster an ecosystem of support that allows her firm to deliver the level of service her clients have come to expect. That only adds to owner peace of mind, knowing that everything is being handled, from managing the property to finding tenants, to working with local vendors to address any maintenance issues that might arise. Each step of the way, their peace of mind is bolstered by a team that makes transparency the utmost priority.
“Communication is paramount,” Wuller said. “When issues arise, we take immediate action to solve the issue and simultaneously notify the owners.”
Taking this approach has set Coastal Long-Term Rental Company apart, helping the firm grow and expand across the Lowcountry.
