Twenty years ago, Ryan Moore was like anyone else who had come to Hilton Head Island, drawn by the allure of beachside living. Unlike anyone else, however, he had a dream to build something from the ground up—quite literally—on the island he had come to call home.
“It all started forever ago when I moved to Hilton Head and started cleaning carpets as a summer job,” he said. “Next thing I know, I took a chance and started my own carpet cleaning company, and 20 years later, here we are. It really is amazing how time flies.”
As you would imagine of a 20-year journey, there’s a little more to it than that. Over the past two decades, Moore transformed his carpet cleaning company into the gold standard of disaster remediation companies in the Lowcountry. More than just cleaning carpets, High Tide Restoration and Cleaning offers water damage restoration, fire damage restoration, mold remediation, smoke damage restoration and basically anything that’s needed to get your home back after the worst.
“We are a full-service restoration and cleaning company offering 24/7 emergency services, fire, mold, smoke, and water restoration, COVID sanitizing, and a multitude of cleaning services including carpet, tile and upholstery,” Moore said. “We pride ourselves on customer service and make sure each client is treated with respect.”
It’s a charge they don’t take lightly, with the entire team pursuing a goal of professional excellence through Institute of Inspection, Cleaning and Restoration certifications. Moore himself is an IICRC certified Master Textile Cleaner, Journeyman Water Restorer and Journeyman Fire & Smoke Restorer, and all of his techs are likewise IIRC certified.
“I’ve always enjoyed the education, training and certification that goes into being a leader in this industry,” he said. “I put a real value on it, and so does my team. This is industry is constantly evolving and we make sure our technicians and staff have ongoing training and certification. We proudly display all our team members’ many certifications in our office. Having all our certifications definitely helps with the claim processes, not to mention requiring all of our crews to have their individual certifications allows us to provide the very best services on every single job.” In addition to hosting multiples networking events throughout the year, we offer two accredited continuing education classes for insurance agents.
And it’s that team that has made all the difference for a guy who launched his dream 20 years ago. “Our team is the backbone of our company,” Moore said. “I take a lot of pride in hearing compliments from homeowners about our team members and the professional jobs they do every day. In an economy where everyone has a hard time finding staff, we are fortunate to have multiple team members that have been with us for more than a decade.”
Those long-time team members can tell you exactly how valuable their expertise can be, having put it to good use during one of the island’s darkest chapters. “Hurricane Matthew hit our community hard, and we were one of the first companies allowed on the island to begin cleaning up,” Moore said. “We worked tirelessly around the clock for over six months, helping our customers get their homes and businesses back to normal. We are always open for our customers, 24/7, 365 days a year.”
Whether it’s a disaster as overwhelming as Matthew or something as simple (yet still disastrous) as a burst pipe, islanders have been turning to High Tide Restoration and Cleaning for 20 years to get their homes back in order.
To learn more, visit hightiderestoration.com