Rosa Delgado & Wilma Clark
In a world where people are more likely to a leave a review after a negative hotel experience than after an exceptional one, celebrating employees who exceed expectations is a must. At Marriott Vacations Worldwide, the company’s Way to Go program recognizes associates who are specifically named in guest surveys for going above and beyond their normal job roles and responsibilities.
Interestingly, out of more than 21,000 associates globally, the top two Way to Go honorees work at Hilton Head Island resorts. Wilma Clark, front desk lead at Marriott’s Heritage Club, and Rosa Delgado, front desk lead at Marriott’s SurfWatch, have both received 500 or more Way to Go positive guest comments over the course of their careers, making them Diamond Honorees, the top honor of the program. Of MVW’s more than 21,000 associates globally, Clark and Delgado lead the company with more than 1,800 Way to Go awards each.
Clark has been with the company for more than 33 years; Delgado will celebrate her sixteenth anniversary in September. Both women credit MVW’s supportive culture for their commitment to providing exceptional guest experiences.