You have choices. You can open your home to a parade of unknown vendors and service reps, restart the conversation from scratch with each one (your goal, what happened, how it connects to other projects, did I tell you this already?), and take on a side gig (non-paying of course) as general manager and construction contractor of projects in your home. Or you could call Dave Miller and his team of Superior experts, hand off the ball, and call it a very nice day.
Opening your home at all, much less to service representatives, can be an intrusive process. When you’re setting out to complete multiple projects, that level of invasiveness is multiplied every step of the way—the demand on the client’s schedule and info-tracking, trying to manage product and work details, timelines, and points of contact for all the different services and providers. Dave Miller, owner of Superior Services, knows this well and strives to eliminate this challenge for homeowners and commercial contractors alike, providing a streamlined, cohesive approach to creating Superior homes. Unless flipping houses (or ships, apparently) is literally your day job, why add hassle and confusion to a home improvement process that most already dread? Stop the madness.
Superior from start to finish
When small-project customers attempt to go it alone and do it on their own without hiring a general contractor, they essentially become the contractor and have to do it all: get bids, manage the work product and quality-assurance, arrange schedules, deal with follow-up or troubleshooting, negotiations, and pass accurate info from one company to another where projects overlap. “Or,” Miller suggests, “they could just let us handle the whole thing start to finish and eliminate the whole complicated process.”
“Our vision and plan for customers who trust us and enjoy our work, is for them to be able to depend on us for an all-inclusive process and reap the benefits of one-stop shopping for whatever needs to be done,” Miller explained. The benefits of opening your door to one synchronized set of Superiors, are countless and obvious: lower anxiety, save time, focus your point of contact, and remove middleman miscommunications with service experts who are already working together in-house, coordinated, and already up on all the info. “When you deal with us, we have different experts or department heads, but we’re one company and one team,” Miller said. “We’ll manage the hassle for you.”
A healthy home
It’s more than just making the crooked straight, or the difficult easy. For Miller and the whole Superior crew, their unique holistic whole-home approach has become the company’s philosophy and their client’s advantage to the degree of affecting their family’s health and wellbeing.
“A whole, healthy home is a Superior home,” Miller said. “When you have us as your full-service provider, we manage the very environment in which you and your family live. We’re the ones who handle the air that moves air throughout your house and the air that your family breathes. We keep that clean with our duct cleaning and filtration processes. We clean the carpets in your home, which act like a filter capturing all dirt, debris, allergens, dust—people don’t clean them nearly enough. We handle plumbing filtration, purifying the water your family is drinking. A healthy whole-home approach is one where all our departments are working together to offer a complete solution instead of a partial solution.”
Under one Superior roof
Superior brings together all the elements that bring a structure to life, now available for both residential and commercial properties and clients, offering expertise in all the areas you’ll need: heating and air conditioning, indoor air quality and duct design, electrical, plumbing, carpet and upholstery, computer and IT, and water and fire damage.
Consider a common scenario: You’re remodeling your kitchen. Again. (It’s so 2019.) To upgrade, you’ll need plumbing, electrical, sheetrock, trim, and painting. You could start gathering vendors and pour your time into vendor management or you could, as Miller states, “find it all within one company that has streamlined the process for you.” Or maybe you’re dealing with issues that have more of an urgency to set your home right again. “If you have a water leak,” Miller said, “you’ll have to have someone come in to pull the water out, complete a water restoration process, restore the AC—but all of these go hand in hand, full circle; they all complement each other.” Not only do they complement, but they can also clash if handled by separate companies or reps who aren’t in contact with one another. One of the key benefits that defines “Superior Services” is the cohesiveness of communication between different trades. “Your experts are already connected and communicating,” Miller reminds, “because they’re all under the Superior Services brand.”
200 years of Superior expertise
Originally known as Superior Heating and Air, the company went through a metamorphosis in 2019—after 20 years in business—to become Superior Services, bringing all service professionals under one roof with one mission. Now covering Hilton Head Island, Charleston, Bluffton, and other nearby areas with over 200 years of combined experience, they launched new divisions to create broader opportunities to serve their clientele. With this new approach (superior by comparison thanks to their comprehensive business model), they experienced immediate growth through responsiveness to a greater need.
“We’ve gone into very small service call related jobs and have come out with high-ticket projects because we were able to offer and handle all the other items—and we were already there, onsite, serving the home,” Miller said.
From a business perspective, it just made sense. “We’d already made the effort to get our name out there, promote the brand, and set a standard with our reputation,” Miller said. “Why would we limit the possibilities if we can do more than just AC?” This provides job and company security for the Superior team and greater assurances for the community as industries and economies change.
Superior can maintain a roster of multi-faceted experts with the ability to cross-train leaders in-house between departments, “so that whenever you call, we have a Superior Expert for your issue or need,” Miller said. “This gives us the ability to always do more for you.” Especially in 2021, with the construction industry at a breaking point, it’s more of a commodity than ever that one company can provide the glue to keep it all together by uniting common services under one roof.
Don’t wait
The greatest advice, Miller said, is simply: “Don’t wait. Be proactive instead of reactive.” Unlike most products or services, what Superior offers applies to literally 100 percent of homeowners or project managers.
Even if you’re not dealing with a breakdown, issue, or “emergency call,” you can (and should) set up proactive care. It saves you time, money, and protects you from additional costs and repairs when preemptive service can catch something that might cause more damage when it breaks down. If you’ve ever seen a water heater blow a hole in your drywall or had to go on a crawl space scavenger hunt to find the extent of water damage, or a variety of other ways your home and Murphy’s law team up to double or triple inconveniences down the road, then you know.
Miller can’t stress proactive thinking enough, as the team sees daily what happens when this advice isn’t heeded. “We see it every year, sometimes every day,” Miller said. Especially in the extremes of a Lowcountry summer when unforeseen breakdowns are unbearable, happening in every neighborhood, and happening at the same hour when residents are getting home from work, visitors are checking into VRBOs, and every available expert is out on a call. Don’t be that guy. Be hurricane ready. Be 90 percent humidity ready. Be pollen prepared (or pollen-free) and allergen-alleviated. None of this happens by surprise, we know it’s coming, but it can be handled with a Superior approach.
“Make the Superior Choice”
The collective talent of Superior Services delivers a Superior promise—not only with the obvious application of simply “better” service and streamlined processes, but with their mission to “bring certainty to the customer” in all they do. Whether you’re renovating, repairing, flipping, upgrading, or just being prepared, “Make the Superior Choice” as it says on the side of every highly recognizable yellow van, truck, T-shirt, and calling card. Trade middlemen and boogeymen for acumen by engaging the company smart enough to join forces and combine superior powers to create a streamlined process for your home improvement or construction project. Let a single-source expert team handle the hassle for you as your go-to concierge and get back to living in your whole and healthy Superior home.
